To kick-start our very first company in this "FM new tech company" series, we are glad to introduce EasyParcel, the local company in this new-economy type of industry.
1) How was EasyParcel being started? What inspires the idea of setting up such a company?
EasyParcel is a spin-out from the Exabytes Group, the largest web hosting provider in Malaysia. Since 2011, Exabytes Group started to venture into cloud-based e-commerce, offering EasyStore, an all-in-one platform for online stores. However, being e-commerce sellers ourselves, we always felt that there is still something missing in the entire e-commerce ecosystem.
Heading the direct addressing of this matter that has been bugging the startup – easyParcel in June 2014. Tapping into the large base of our parents' company, either Exabytes Group or EasyStore, it is the first web-based courier delivery platform and e-commerce shipping solution provider in Southeast Asia.
Heading the direct addressing of this matter that has been bugging the startup – easyParcel in June 2014. Tapping into the large base of our parents' company, either Exabytes Group or EasyStore, it is the first web-based courier delivery platform and e-commerce shipping solution provider in Southeast Asia.
EasyParcel provides web-based courier services that allow users to check for delivery rates and book delivery services from multiple courier companies in Malaysia. We eliminate the ambiguity in knowing the delivery rates from all courier companies and provide easy access to multiple couriers in a single EasyParcel account. We make courier services accessible to all and make it possible for everyone to send parcels from the comfort of their home.
Anyone that needs courier services may book through EasyParcel and we provide free pick-up services without needing to have any monthly quantity commitment. E-Commerce sellers may also integrate their shopping carts with us to easily turn all orders into delivery orders. All services provided are fully trackable online.
2) In this new world of technology, what EasyParcel foresee will be going forward, especially in Malaysia?
The Courier industry is getting more efficient with the adaptation of technology. Moving forward, the e-commerce industry in Malaysia will take up more and more portions of the retail industry. Speed and efficiency will be what people looking for. Soon, delivery within hours/ minutes will be the regular standard for items purchased online.
3) In the near future, would EasyParcel expand to other services or regions? And, can give us some hints?
EasyParcel is currently venturing into the international market starting from the Asia Pacific region, such as Singapore, Thailand, and Indonesia. And also May of this year, we also launched our new service, Pgeon delivery. Well, Pgeon is an alternative parcel delivery service that enables customers to pick up and drop off parcels in-between alternative addresses such as convenience stores and retail outlets, also known as Pgeon points.
In other words, Pgeon is a self-drop-off and pick-up service for both senders and receivers and our Pgeon driver will be the one to perform the parcel delivery between Pgeon points! It's great if you need an alternative post office or mailbox to receive and send your parcels from.
In other words, Pgeon is a self-drop-off and pick-up service for both senders and receivers and our Pgeon driver will be the one to perform the parcel delivery between Pgeon points! It's great if you need an alternative post office or mailbox to receive and send your parcels from.
4) What're the challenges being faced by the company which is still relatively new in this new industry? How do you overcome it?
The traditional delivery service process is characterized by a slow and time-consuming process, as the traditional process includes many small, repetitive tasks. These can be anything from queueing up for booking, handwriting air waybill, negotiation, and comparison of shipping rates for different couriers. Phone calls between a customer and a courier are time wear. As most of people stick to the traditional subject, it is hard for EasyParcel to step into the field. Educating people about this distinctive online delivery service is really a tough time. It's tempting to throw a customer straight into our service.
In reality, users will value a bit of hand-holding. So we try to make it fun, but take the time to show them the different aspects of our service. What happens when there are no more handwriting consignment notes? Why should we book the parcel with EasyParcel?
Although it takes time, just teach them, and they'll get more value from day one. And we have made it with more than 150,000 users today!
5) Any wise words for budding entrepreneurs out there, especially e-commerce entrepreneurs?
"Set a baseline and go all out to make things happen. We can always go back to work if we failed."
We thank EasyParcel for completing the interview with us and we wish EasyParcel continue to expand their business and make Malaysia proud again !!!
💢💢💢 Special Limited Time Offers 💢💢💢
 |
 | |
nice
ReplyDelete