28 March 2021

[E-wallet] 13 Questions about GO+ under Touch'nGo e-wallet (with Answers)

Complaining that e-wallet operators are using our money to roll-over?
That's why it sounds stupid if we put in so much money inside our e-wallet account?

Okay lo...

TNG eWallet has just recently come out with this new feature called GO+ to meet your burning desire, hopefully...


GO+ is a new TNG eWallet feature launched by TNG Digital Sdn Bhd (“TNGD”) which allows the balance in your GO+ account to earn potential returns.

The underlying fund for GO+ is Principal e-Cash – a money market fund managed by Principal Asset Management Berhad (“Principal Malaysia”) that aims to provide investors with liquidity and income.

The balance in the GO+ account should not be treated as e-money, deposit; and is neither capital guaranteed nor capital protected by PIDM.

How do I upgrade to GO+?
You must click on the upgrade now icon in TNG eWallet and follow these steps:
  • Step 1 : Complete account verification - you need to submit your ID and personal details via TNG eWallet.
  • Step 2 : Update your personal details on TNG eWallet.
  • Step 3 : Receive verification that your upgrade is successful, and begin to Cash In to GO+.
*** Please note: The details requested are part of the mandatory regulatory requirements when you open an investment account, such as Principal e-Cash, through GO+.

What are the benefits of investing in Principal e-Cash via GO+?
  • Easy and fast to open the investment account – just reload your GO+ balance
  • Affordable initial investment amount i.e. minimum reload is RM10
  • Seamlessly reload into your TNG eWallet balance via Quick Reload Payment
  • Make Cash out requests anytime you like

Who is eligible to upgrade to GO+?
Any Malaysian who is above 18 years old and a TNG eWallet user who has completed the account verification process.

Can I open more than one GO+ account?
No. You can only open one GO+ account.


How often can I put money into GO+?
You can add money (e.g. Cash In) anytime and as often as you want.

Is there a minimum Cash In amount for GO+?
Yes, the minimum Cash In amount per transaction is RM10, whether from your TNG eWallet balance or from your bank account balance via FPX (for starting out and future transactions).

Is there a limit to my GO+ account balance?
Yes. Your individual GO+ account balance limit is RM9,500. However, please take note that the aggregate GO+ account balances is currently capped at RM5 billion (“Aggregate Limit”).

While a customer has an individual limit of RM9,500, the maximum amount that each GO+ account can hold is still subject to the Aggregate Limit. This means that at any point when the Aggregate Limit is reached, customers will not be able to Cash In to their GO+ account.


What is Quick Reload Payment?
Quick Reload Payment is a service enabled when you sign up for GO+ whereby whenever your TNG eWallet balance is insufficient to make a payment, you may utilise the exact amount needed from GO+ to complete your payment seamlessly. All payments are supported except for Peer-to-peer (P2P) transactions.

What should I take into consideration before upgrading to GO+?
You must read and understand the contents of the Product Highlight Sheet and Prospectus for Principal e-Cash. Principal e-Cash is a money market fund and investing in it is not like placing a deposit with a financial institution.

Is Principal e-Cash Shariah-compliant?
Principal e-Cash is NOT a Shariah-compliant fund.

Are there any charges and fees when I Cash In into GO+?
  • Zero sales charge.
  • Management fee of up to 0.45% per annum.
  • Trustee Fee of up to 0.03% per annum.
  • Please refer to the Principal e-Cash Prospectus for further details.

Okay. Good. How about if I want to Cash Out from my GO+?
You may Cash Out into your TNG eWallet balance or your first party bank account registered under your name.
  • Step 1 : Tap the "GO+" icon.
  • Step 2 : Select "Cash Out".
  • Step 3 : Select "eWallet Balance" or "Bank Account" and follow the instructions.

Is there a minimum & maximum Cash Out amount?
  • Minimum Cash Out amount is RM10
  • Maximum Cash Out amount is RM5,000 (to your TNG eWallet) or NO LIMIT (to your bank account).


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